Terms & Conditions


This agreement commences once you have indicated your acceptance
in the Declaration section of the web sign up process.
This agreement will become binding once you process the application
online, at which point a contract will come into existence between you and us.
You will be entitled to all the rights and privileges set for the Type of Membership chosen.
You cannot transfer this agreement to anyone else


If you are looking to upgrade your membership there maybe an admin
fee of £20 charged at the point at which you upgrade.
Your second Direct Debit for monthly membership fees only will be
collected one month after you joined. Subsequent Direct Debits for monthly
membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances.
If any Direct Debit is returned unpaid or if any other form of payment
is not honoured for whatever reason, you shall pay us on demand an administration fee of £20. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. We may present an option if the outstanding amount is paid online within 7 days of becoming due.
You agree to advise us immediately of any change to the Members Details provided.


From time to time we may need to increase the price of membership.
We will give you at least 1 full months; notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.


If you have purchased a Fixed Term membership you will be entitled
to a full refund if membership has not been used refund if cancelled within 14 days from purchase of the pro rata’d amount as refund for any unused membership however a admin charge of £20 will occur and be reduced from your refund.
You cannot freeze your membership on fixed term membership.


As per the Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you select to commence your membership immediately, or you ask us to start your membership early, you agree that if you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used commencing from the first day after joining.


Your PIN number / Access card (defined below) can only be used by
you: Your PIN number / Access card is issued solely for your use, as your
membership is personal to you and only covers your use of a venue . You are responsible for keeping your PIN number / Access card secure and confidential at all times. The PIN number / Access card remains our property at all times (unless agreed otherwise and evidenced in writing).

Use of PIN numbers is monitored: In the interests of the safety and
security of all our members, use of PIN numbers and access is monitored and individuals using PIN numbers / Access card may be asked to provide proof of identification.

What we will do if we think your PIN number / Access card has been
misused: Should we believe that your PIN number / Access card has been used by another individual or individuals we may (in our discretion) decide to conduct an investigation. If we do so we will: (a) inform you, via email, that we believe your PIN number / Access card has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of our findings and our proposed course of action, which may include one or more of the steps set out in
paragraph 4 below.

Our Right to make additional charges and/or cancel your membership:
If you unreasonably refuse to cooperate with our investigation, or following our investigation we have reasonable grounds to believe that your PIN number was used, with or without your knowledge and/or consent, by another individual or individuals, depending on the particular circumstances of each case, we reserve the right to take one or both of the following steps, which are in addition to any other legal rights that we may have :

(a) to apply a penalty charge to your membership fees (and increase your direct debit payment(s) accordingly).  The penalty charge will be calculated as being equal to the daily membership charge (that applied at the time of use) for each occasion on which your PIN number was used by that individual/those individuals;

and/or (b) in the event of misuse of your membership , for example, your account has been used by more than one individual, to notify you, via email, that we are cancelling your membership with immediate effect, and no refunds will be given.

Your responsibility for another’s conduct: If we have reasonable grounds for believing that you knowingly provided your PIN number / Access Card to another individual or individuals, or allowed unauthorised entry following your entry to the venue (Known as tailgating) in addition to our rights referred to in paragraph 4 above, we may hold you responsible for the conduct of the individual(s) while at our premises, and liable for any loss we suffer as a consequence of that conduct.

Access Card: the card, or any other relevant security device I:E PIN issued or otherwise provided to you by us to enable you to securely access the relevant venue in accordance with the terms of your membership. Only one person can be registered to an account at any time, if you lose or misplace the device you need to contact member services to remove the device immediately.


Members advised from the age of 5years or older.
You agree to comply with the Rules of Membership which are
displayed prominently in the venue and relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.
If we take action on any breach of this agreement , it will not stop us
enforcing the terms of this agreement strictly at a future date.
We may assign the benefit of this agreement and our rights thereunder
to a third party on notice to you. Your rights under this agreement will not be prejudiced.

There may be occasions where we have to close all, or part of, the the
venues of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.

We will not be liable or responsible for any failure to perform, or delay
in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
We will not be liable or responsible for outstanding monies paid to.
As a consumer, you have legal rights in relation to any services that are
not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.

This agreement is governed by English Law.

We may terminate this agreement with immediate effect on notifying you if you are in breach of the venue Rules.
To the best of your knowledge and belief you are in good health and
not knowingly incapable of engaging in any activities relating to virtual reality would not be detrimental to your health, safety, comfort, wellbeing or physical condition.

Further, that you will advise us immediately should your circumstances change.


We are a company registered in England and Wales. Our company
registration number is 12463906 and Our registered office is at 19 Newgate Street
Bishop Auckland DL14 7EP VAT number is 351595487

If you have any questions or if you have any complaints, please contact
us. You can contact us by e-mailing us at rachel@thegaminghideaway.com If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to rachel@thegaminghideaway.com
We will confirm receipt of this by contacting you by email.


To view our Privacy Notice click here


The Gaming Hideaway Ltd reserves the right to end any promotion
without warning at any time.
All venues challenges are subject to fair play which is managed in house
Zero Joining Fee offers.


• 7th April 2023
• 10th April 2023
• 1st May 2023
• 8th April 2023
• 29th May 2023
• 28th August 2023
• 24th, 25th, 26th December 2023
• 31st & 1st January 2024
• 29th March 2024
• 1st April 2024
• 6th May 2024
• 27th May 2024
• 26th August 2024
• 24th, 25th, 26th December 2024
• 31st December 2024